Business Performance Measurement and Management: New by Paolo Taticchi

By Paolo Taticchi

Measuring and dealing with the functionality of a company is without doubt one of the such a lot real wants of administration. Balanced scorecard, the functionality prism and activity-based administration are the most well-liked frameworks during this environment. in line with the findings of R.G. Eccles’ acclaimed "Performance dimension Manifesto (1991)" this e-book introduces new contexts and topics of program and offers rising study parts relating to enterprise functionality dimension and administration, e.g. SMEs and sustainability. due to the 1st foreign summer season tuition Piero Lunghi on "Perspectives of commercial functionality administration" this booklet is written either for college students and lecturers, in addition to for practitioners searching for new, but confirmed how one can degree and deal with enterprise performance.

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Extra resources for Business Performance Measurement and Management: New Contexts, Themes and Challenges

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We felt, however, that now is the right time to study these issues, as the actual developments in the firms can be observed. We are thus not forced to rely on accounts of what happened a long time after the fact (Granlund and Malmi, 2002). Recognizing that, this study focuses on two different research questions: – How does the process of implementing new ICT, especially integrated information systems, affect and is affected by management control change? – What is the impact of the new integrated information systems upon traditional control methods, systems, practices, tasks, organization and role?

Need to achieve a greater system flexibility. The need to manage the rigidities of the previous system had already made it necessary to support it with other computer applications but, as Paolo Casalini, the Assistant Manager of the Product Planning and the Person in Charge of the Packaging and Shipping Department, testified: We bought new functionalities, but while we used them we realized that there was somethings we could not do. Need to achieve stronger system integration. The previous system was made up of a series of standard applications customised to the peculiarities of the business by internal employees or external consultants.

Maraghini The next section of the study will extend these perspectives to propose a model which aims to provide a better understanding of the relationship between ICT and management control processes of change. 1 Institutional Framework for Studying the Relationship Between Management Control and ICT Processes of Change The two processes of ICT and management control change within an organization are closely linked and each influences the other in various ways in a continuous and dialectical process through time, as diagrammatically shown in Fig.

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